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BBQ Guru Limited Warranty & Return/Repair Policy

Products Eligible For Return And Exchange
Return Criteria

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, parts and components (including probes, controller, and accessories) and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.

The BBQ Guru will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of the BBQ Guru retail sales offering (iii) items that have been used, altered or that show wear or damage; (iv) gift cards (v) services. Items must be in a condition that permits us to resell them.

Control and Accessory Parts Warranty

DigiQ DX2, CyberQ Wifi and PartyQ controls
(1 Year limited Warranty)

THE BBQ GURU warrants this product to be free from defect in workmanship and materials for a period of 1 year from the date of purchase.

Should the unit malfunction within the warranty period, you must email support@thebbqguru.com to get a Return Material Authorization (RMA) number to return it to the factory.  If defective, it will be repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user serviceable parts on this unit.

This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion or other misuse.  Components with excessive wear or damage due to misuse will not be covered under warranty.

THE BBQ GURU shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product. THE BBQ GURU's liability for any breach of this agreement shall not exceed the purchase price paid E. & E.O.

If your control, probe power pack or fan is malfunctioning and is out of warranty, we may be able to troubleshoot it by phone or email. If it is determined that your part has been damaged in any way during use we will recommend that you purchase a new part.

Pit/Food Probes, Fans and Power Packs and other Accessories
(90 day warranty)

THE BBQ GURU warrants these products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase.

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